You asked, we answered

Anyone. NDIS participants with nursing or capacity-building funding, and privately funded clients paying for their own care. You, a family member, support coordinator, plan manager, or GP can register on your behalf with your consent.

No. We work with NDIS participants, privately funded clients, aged care residents, and families arranging care for a parent. Private pricing is quoted clearly before any visit.

Not usually. You can contact us directly. If a medical review, medication change, or specialist opinion is needed, we'll write to your GP or urologist with your consent.

It depends on nurse availability in your area. Once you register we confirm your details, check funding, and offer the earliest suitable time — urgent catheter issues are triaged ahead of routine bookings.

Yes. We deliver in-home visits across many regions and offer telehealth assessments and reviews where an in-person visit isn't practical.

Yes. We support children and adolescents with continence needs — including nocturnal enuresis, bowel management, and disability-related continence care — always with a parent or guardian present.

A registered nurse reviews your health history, medications, bladder and bowel patterns, mobility, toileting environment, skin integrity, and current products. We may ask you to complete a short bladder or bowel diary beforehand. Most assessments take 60–90 minutes.

Most NDIS-formatted reports are delivered within 5–10 business days of the assessment, and we'll tell you the expected date on the day of your visit.

Clinical findings, contributing factors, a continence management plan, product type and quantity recommendations with justification, review timeframes, and any referrals or escalation advice your plan or funder needs.

Yes. Request a sample assessment report from our assessments page and we'll email you a de-identified example so you know exactly what you'll receive.

Have your medication list, any recent test results or specialist letters, and the continence products you currently use on hand. A completed 3-day bladder or bowel diary makes the assessment far more accurate.

Yes. Reports are version controlled. If your needs change, a product no longer works, or your plan reviewer asks for clarification, we can issue an amended version with a clear revision history.

Generally every 12 months, or sooner after a hospital admission, surgery, mobility change, new medication, skin breakdown, or a change in support arrangements.

Continence assessments are usually funded under Capacity Building — Improved Daily Living. Ongoing nursing visits are typically funded under Core Supports or Improved Daily Living depending on your plan and clinical need.

We quote a fixed fee for the assessment and report before booking, and hourly or per-visit rates for ongoing nursing care. There are no surprise charges — you approve the quote first.

We are not NDIS registered. We work with self-managed and plan-managed participants, and with privately funded clients. If you are agency-managed, talk to us and we'll help you find a suitable pathway.

Products themselves are generally funded through Core Supports (Consumables) for NDIS participants, or purchased privately. Our report justifies the type and quantity so your funding request is properly supported.

Travel may apply for regional visits and is disclosed in your quote or service agreement. Cancellations with reasonable notice are not charged; short-notice cancellations may attract a fee, which we always tell you about up front.

We'll tell you before we start. We can provide a written clinical justification to support a plan review or variation, and offer a private-fee option in the meantime if you'd like to proceed.

Catheter changes and emergency call-outs, bowel care programs, complex wound care including negative pressure wound therapy, health checks and vital signs, and skin integrity checks — in the home or via telehealth where appropriate.

Call our clinical line. Where a nurse is available in your area we attend, resolve the blockage or replace the catheter, and document everything for your treating team. If escalation is needed we help arrange it rather than leaving you to sort it out.

Yes. We visit private homes, SIL and SDA settings, aged care, and community locations, and we work alongside your existing support workers and facility staff.

We aim for continuity wherever rostering allows. When another nurse attends, they work from the same care plan and clinical notes so nothing is lost between visits.

We provide practical education at the point of care — how to use a product correctly, manage a catheter bag, follow a bowel program, or recognise early skin breakdown — documented in your care plan.

A video or phone consult with a registered nurse for reviews, troubleshooting, education, and follow-up. Some assessments can start via telehealth, though hands-on care and catheter procedures always require an in-person visit.

Always. Continence is a sensitive topic and every assessment is conducted with discretion, consent, and respect for your dignity and privacy.

Clinical records are kept in an access-controlled system with encrypted storage, role-based permissions, multi-factor authentication for staff, and an audit trail of who viewed or changed a record.

You control this. Reports can be shared with you only, or with nominated people such as family, your support coordinator, plan manager, or GP. Secure links are time-limited and can be revoked.

Yes. You can request a copy of your assessment, reports, and clinical notes at any time, and we can provide them as a PDF or a secure download link.

Yes. With your consent we collaborate with GPs, urologists, allied health professionals, support coordinators, plan managers, and support workers.

Contact us directly and we'll acknowledge your concern, investigate, and respond in writing. You can also escalate to the NDIS Quality and Safeguards Commission or your state health complaints body at any time — using our process never limits that right.