Catheter Changes & Emergency Call-Outs
Planned catheter changes from registered nurses — plus urgent call-outs when a catheter blocks, falls out, or fails after hours.
What's included
What this service
Every visit is delivered by a registered nurse with experience in catheter changes & emergency call-outs and is documented to support your NDIS plan and treating team.
- Scheduled indwelling urinary catheter (IDC) changes
- Suprapubic catheter (SPC) changes and re-insertion
- Emergency call-outs for blocked, bypassing, or dislodged catheters
- Catheter flushes, bladder washouts, and trial of void support
- Leg bag, night bag, and catheter valve set-up and education
- Skin, stoma site, and catheter site checks at every visit
- Education for the participant, family, and support workers
- Communication with your GP, urologist, or treating team
Why this matters
Emergency catheter call-outs
A blocked or dislodged catheter is urgent, uncomfortable, and often ends in a long emergency department wait. Call our clinical line and — where a nurse is available in your area — we come to you, resolve the blockage or replace the catheter, and document everything for your treating team. If your situation needs escalation, we help arrange it rather than leaving you to work it out alone.
Who it's for
Who this
People of any age living with a long-term urinary catheter — including spinal cord injury, multiple sclerosis, neurogenic bladder, prostate conditions, or recovery after surgery. We support participants in private homes, SIL/SDA settings, aged care, and regional communities, with telehealth troubleshooting where an in-person visit isn't immediately possible.
Commonly supported
How it works
Simple, clear, and
Tell us your catheter details
Share your catheter type, size, balloon volume, and the date your next change is due. We confirm a suitable nurse and time, and order any consumables needed.
In-home or community visit
A registered nurse comes to you, performs the change using sterile technique, and checks drainage, comfort, and the site for irritation or infection.
Plan the next change
We document the visit, share notes with your team if needed, and book your next change so nothing gets missed — with our call-out line available in between.
Funding options
NDIS funded or privately funded
NDIS participants
Catheter changes are typically funded through Capacity Building — Improved Daily Living (community nursing care). Catheters and related consumables are usually funded under Core Supports — Consumables.
Privately funded
Not on the NDIS? Catheter changes and emergency call-outs are available privately with clear, quoted pricing before we attend — no plan or referral required.
Common questions
Questions people
How quickly can you attend an emergency catheter change?
It depends on nurse availability in your area. Call our clinical line and we'll tell you honestly and immediately whether we can attend, and how soon.
Do you supply the catheter and consumables?
We can supply them or use stock you already have. If we supply, they're itemised on your invoice or claimed from your consumables budget.
Other services
Explore our other nursing services
Bowel Care
Personalised bowel care programs for people managing neurogenic bowel, chronic constipation, or complex bowel routines.
Learn more about Bowel Care →Wound Care & Negative Pressure Therapy
Evidence-informed wound assessment, complex wound management, and negative pressure wound therapy (NPWT) delivered in the home.
Learn more about Wound Care & Negative Pressure Therapy →Health Checks & Vital Signs
Scheduled or one-off health checks at home: full vital signs, medication review, and a proper conversation with a registered nurse about how you're actually going.
Learn more about Health Checks & Vital Signs →Skin Checks & Skin Integrity
Head-to-toe skin integrity checks by a registered nurse for elderly, spinal, and immobile people — catching redness and early breakdown before it becomes a wound.
Learn more about Skin Checks & Skin Integrity →Ready to talk about ?
Send us a quick enquiry and our clinical team will be in touch within 1–2 business days to talk through your needs.